Community Guidelines
Effective Date: September 8, 2026
MutualPros exists so neighbors can share trusted service pros with their circle. To keep the community useful and safe, everyone who posts, shares, or requests content on MutualPros agrees to these guidelines.
1. What You Can Post
You may:
- Save and share the name and phone number of service pros you personally know or have hired.
- Post asks (requests for pro recommendations) directed to your contacts, extended network, or nearby users.
- Respond to asks by sharing pros from your own list, your phone contacts, or by typing in a name and number.
- Attach photos of completed work you paid for.
2. What You Cannot Post
The following content is not allowed on MutualPros. Violations may result in content removal, account suspension, or permanent ban.
- Harassment or abuse. No content that threatens, bullies, intimidates, or degrades any person or group.
- Hate speech. No content that attacks people based on race, ethnicity, national origin, religion, gender, sexual orientation, disability, or similar characteristic.
- Obscene, sexual, or graphic content. No pornography, nudity, or explicit sexual content in pro names, ask text, photos, notes, or profile fields.
- Impersonation. Do not misrepresent yourself as another person or business, or list a pro under a fake name.
- Spam and commercial misuse. No unsolicited promotion, mass posting, referral scams, or gaming of the app for commercial gain.
- Illegal activity. No content that solicits, offers, or promotes illegal goods or services (drugs, weapons, unlicensed medical or legal work, etc.).
- Personal data of others. Do not post another person's contact information, address, or private information without their permission.
- Malware, phishing, or scams. No content designed to defraud or harm other users.
3. Names and Identifying Information
Your display name, the names of pros you share, and any notes you attach are visible to other users in your network (and, for Discover pro cards, to people in your extended contact graph within your area). Use real, appropriate names. Do not use offensive words, slurs, harassment, or impersonation in any name field.
4. Reporting a Violation
If you see content on MutualPros that violates these guidelines, please email support@mutualpros.com with:
- A description of the content and where you saw it.
- The name or approximate details of the user who posted it (if known).
- Any screenshots that help identify the problem.
We review reports within a reasonable time and take action when warranted. In urgent cases (threats, illegal activity), please also contact local authorities.
5. Blocking Another User
You may block another user at any time. Blocking prevents the blocked user's asks, responses, and shared pros from appearing to you in the app. Blocking is one-directional (the blocked user is not notified) and reversible from your account settings.
6. Our Right to Remove Content and Suspend Accounts
MutualPros reserves the right, at its sole discretion, to remove any content and to suspend or terminate any account that violates these guidelines or our Terms of Use. We may act without prior notice when content is clearly abusive, illegal, or harmful to other users.
We are not obligated to review, monitor, or moderate every piece of user-generated content. Users are responsible for the content they post.
7. Verified Pros and Recommendations
MutualPros does not verify the licensing, insurance, credentials, or work quality of pros that users share. Recommendations reflect the sharer's personal opinion. Always verify a pro's credentials and confirm details before hiring.
8. Changes to These Guidelines
We may update these guidelines from time to time. Continued use of MutualPros after a change constitutes acceptance of the updated guidelines. The Effective Date at the top of this page reflects the most recent revision.