Terms of Use

By using this App, you agree to these Terms.

1. Service Description

The App enables users to:

• Save vendor information (e.g., plumbers, electricians)
• Discover vendors shared by contacts and nearby users
• View connection-based recommendations

2. Eligibility & Age Requirement

You must be at least 13 years old to create an account or use the App. By using the App, you represent and warrant that you are 13 years of age or older. The App is not directed to children under 13, and we do not knowingly allow them to register. If we learn that we have collected information from a user under 13, we will delete the account and associated data. Parents or guardians who believe an under-13 child has registered may contact us at support@mutualpros.com.

3. User Accounts

You agree to:

• Provide accurate information
• Maintain account security
• Be responsible for activity under your account

4. Contact Syncing

If you enable contact syncing:

• You confirm you have permission to share contacts
• Data is used only for connection-based discovery features

5. User-Generated Content

Users may add vendor information. You agree not to:

• Submit false or misleading vendor data
• Upload spam or abusive content
• Misuse the platform for manipulation or fraud

We do not verify vendor listings or user-submitted content.

6. Vendor Disclaimer (Important)

The App is a discovery platform only. We do NOT verify or guarantee:

• Licensing
• Insurance
• Qualifications
• Quality of services
• Accuracy of vendor information

Users must independently verify all vendors before engaging their services. We are not responsible for any damages, disputes, or outcomes arising from vendor interactions.

7. Fair Use and Platform Integrity

You agree not to misuse the App, including:

• Adding yourself as a vendor for self-promotion
• Asking or incentivizing others to promote your vendor listing
• Artificially inflating visibility or engagement
• Creating multiple accounts to manipulate the system
• Using the App for unauthorized advertising or lead generation

We reserve the right to monitor usage and take action against suspected abuse, including suspension or termination of accounts.

8. Reporting Abuse

Users may report:

• Fake or spam vendors
• Self-promoted or misleading listings
• Incorrect vendor details
• Abuse, fraud, or suspicious activity

We may:

• Remove content
• Limit visibility
• Suspend or deactivate accounts
• Investigate patterns of abuse

Reports must be made in good faith. We are not required to disclose specific enforcement actions.

9. Prohibited Uses

You may not:

• Violate any laws
• Scrape or extract data from the App
• Interfere with system security
• Misuse contact or vendor data
• Attempt to reverse engineer the App

10. Termination

We may suspend or terminate access if you violate these Terms or misuse the platform.

11. Limitation of Liability

The App is provided “as is” without warranties. We are not responsible for:

• Vendor actions or service quality
• User reliance on vendor information
• Indirect or consequential damages

12. Pricing & Future Monetization

The App is currently provided free of charge. We reserve the right, at any time and in our sole discretion, to:

• Introduce one-time fees, subscriptions, paid features, in-app purchases, or advertising
• Convert previously free features to paid features, including for existing users
• Modify pricing, billing cycles, or the contents of any paid tier
• Modify, suspend, or discontinue any feature, with or without notice, for any reason

Notice of new charges. Before charging a previously free user for access to features they currently use without charge, we will provide at least fourteen (14) days’ advance notice via an in-app message and, where available, the email address on file. The notice will explain what is changing and when. After the notice period ends, continued use of the affected feature requires payment; you remain free to stop using the App at any time without charge.

Acceptance. By continuing to use the App after the notice period, you agree to the new pricing. If you do not agree, your sole remedy is to stop using the paid feature or delete your account before the change takes effect.

No grandfathering is promised. Free access today does not entitle you to free access in the future. We make no commitment to provide any feature, tier, or price level indefinitely.

13. Subscriptions, Refunds & Cancellation

Some features may be offered as auto-renewing subscriptions or one-time in-app purchases sold through the Apple App Store (“Apple IAP”) or the Google Play Store (“Google IAP”).

Billing. All subscriptions and in-app purchases are billed by Apple or Google, not by us. The full price, billing period, and renewal terms are shown to you at the point of purchase. Subscriptions automatically renew at the end of each billing period at the then-current price unless you cancel at least 24 hours before the renewal date.

Free trials. If we offer a free trial, the trial converts to a paid subscription automatically at the end of the trial period unless you cancel before it ends.

Cancellation. You can cancel a subscription at any time through your Apple ID or Google Account subscription settings. Cancellation takes effect at the end of the current billing period; you keep access until then.

Refunds. All purchases are final and non-refundable except where required by law or by Apple or Google policy. Refund requests are handled by Apple (support.apple.com/HT204084) and Google (support.google.com/googleplay/answer/2479637), not by us. We have no ability to issue refunds for App Store or Play Store purchases.

Price changes. We may change subscription prices. If we increase the price of an existing subscription, Apple or Google will notify you and require your consent before the new price takes effect, as required by their respective policies.

14. Changes to Terms

We may update these Terms from time to time. For material changes — including changes to pricing, payment terms, dispute resolution, or your legal rights — we will provide at least fourteen (14) days’ advance notice via an in-app message and, where available, the email address on file. For non-material changes (typos, clarifications, contact details), we may update the Terms immediately and post the revised version with an updated Effective Date.

Continued use of the App after the notice period (for material changes) or after posting (for non-material changes) constitutes your acceptance of the updated Terms. If you do not agree, your sole remedy is to stop using the App and delete your account.

15. Arbitration & Class Action Waiver

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS.

Binding arbitration. Any dispute, claim, or controversy arising out of or relating to these Terms, the App, or your use of the App (“Dispute”) shall be resolved exclusively by binding individual arbitration administered by the American Arbitration Association (“AAA”) under its Consumer Arbitration Rules, rather than in court. The arbitrator’s decision will be final and binding.

No class actions. You and we each agree that any Dispute will be brought in your or our individual capacity only, and not as a plaintiff or class member in any purported class, collective, consolidated, or representative proceeding. The arbitrator may not consolidate more than one person’s claims and may not preside over any form of representative or class proceeding.

Exceptions. Either party may bring an individual action in small claims court, and either party may seek injunctive relief in court for infringement or misuse of intellectual property rights.

Opt-out. You may opt out of this arbitration agreement by sending written notice to support@mutualpros.com within 30 days of first agreeing to these Terms (or, for users who agreed to a prior version, within 30 days of the Effective Date shown above). The notice must include your full name, the email associated with your account, and a clear statement that you wish to opt out of arbitration. Opting out will not affect any other part of these Terms.

Severability. If the class action waiver is found unenforceable, then the entirety of this Arbitration section will be null and void, but the rest of the Terms will remain in effect.

16. Governing Law & Venue

These Terms are governed by the laws of the State of Delaware, USA, without regard to its conflict of laws principles. Subject to the Arbitration section above, any action not subject to arbitration shall be brought exclusively in the state or federal courts located in Delaware, and you consent to the personal jurisdiction of those courts.

17. Contact

support@mutualpros.com